KUALA LUMPUR, August 6 — Half of Covid-19 patients under home quarantine do not use the MySejahtera app to update their health status, preventing early intervention if their condition worsens.
The Ministry of Health (MOH) last month announced the formation of a virtual Covid-19 assessment centre (CAC), in a move to reduce physical traffic at existing CACs, which effectively commenced about a week ago.
Greater Klang Valley Task Force chief Dr Chong Chee Kheong, in a media briefing today, said the virtual CAC is used to monitor asymptomatic or mild Covid-19 patients at home, who make up 60 per cent and 30 per cent of daily Covid-19 cases on average, respectively.
He said those who are monitored at home with mild symptoms are required to fill up an assessment form, referred to as health assessment tools (HAT), to see if they have “warning signs”. Patients who exhibit these warning signs will then be called up — personally or via robocall (computerised message) — for further assessment.
Dr Chong said this allows the MOH to dedicate its limited resources and attention to treating Covid-19 patients with symptoms. However, he said about half of those being monitored at home fail to fill up their HATs.
“For those people who do not fill up their HATs, we call them through the robocall method and this robocall will keep on calling until they answer. Once they answer, they will be reminded to fill up their HAT because if they don’t fill up their HAT, we cannot monitor them,” he said.
Dr Chong said the success rate of the robocall is currently at 50 per cent. “About 50 per cent of people who do not fill up their HAT will eventually contact us via the robocall.”
“Those we can contact, we will see how they are and we will give the appropriate advice. So, this is the method that we want to strengthen so that those who need help most get it.
“We don’t want asymptomatic to crowd our hospitals and the CACs because then we cannot focus our attention on those who need it,” Dr Chong said.