DoctorOnCall Partners With Great Eastern, Columbia Asia, Thomson Hospital Kota Damansara

DoctorOnCall signs agreements with industry veterans to provide Malaysians access to digital health care amid the Covid-19 pandemic.

KUALA LUMPUR, March 8 — DoctorOnCall, Malaysia’s first and largest digital health platform today announced partnerships with insurance companies and health industry veterans in ensuring that Malaysians are given digital access to healthcare amid the Covid-19 pandemic. 

Great Eastern Life Malaysia and Great Eastern Takaful Berhad will partner with DoctorOnCall to include telemedicine as an optional benefit in their medical suite of products. 

With this partnership, customers will not only be able to seek medical advice with a general practitioner, but also purchase medication through prescription online with free delivery.

Customers can able to book an appointment with a specialist for online or in-clinic consultation, and also book a slot for home screening such as Covid-19 test and health screening, among others.

“We are delighted to announce our very timely strategic partnership with DoctorOnCall, allowing us to provide our customers access to health care in a safe and convenient manner. We constantly strive to go the extra mile to help support our customers during times when health care is of utmost importance to them,” Koh Yaw Hui, CEO of Great Eastern Life Assurance (Malaysia) Bhd said. “Additionally, our customers can also look forward to exclusive offers on health related items through this partnership.”

“Accelerating the adoption of digital health cards will enhance health care accessibility amongst the underserved communities especially in areas where health care facilities are lacking. With this telemedicine service, we are able to provide immediate and seamless healthcare benefits to meet our customers’ needs beyond hospitalisation.” added Shahrul Azlan Shahriman, CEO of Great Eastern Takaful Bhd.

Digital health is shifting business model paradigms within the health care industry.  Medical institutions play a major role in both the social and economic vitality of the community they are in and have a role to sustain themselves while giving their patients top-notch medical services. 

For them to continuously stay abreast with rapid growths in technology, serving patients and answering to their stakeholders, hospitals are offering telehealth in their quest to serve their patients better by ensuring access to medical care at all times. 

In view of this, Thomson Hospital Kota Damansara and Columbia Asia have inked partnership agreements with DoctorOnCall to provide immediate access to patients via DoctorOnCall’s digital health platform.

“With DoctorOnCall powering our Thomson Hospital Online tele health platform, we are able to integrate all our health care services, from consultation and counselling services to prescription and product sales. We believe that the pandemic has accelerated the pace of digital transformation in health care,” Nadiah Wan, CEO of Thomson Hospital Kota Damansara said. “With DoctorOnCall and other partners, we will continue to innovate and build on Thomson Hospital Online to expand access and provide more on-demand, personalised health care for our customers”.

“The biggest benefit of online health care is the ability to provide immediate access to care that otherwise would be difficult to obtain. Often, tele health creates an alternative way for patients and practitioners to remain in contact between appointments or for patients to have visits with specialists that they would ordinarily not be able to have.” said Maran Virumandi, managing director and co-founder of DoctorOnCall.

“Malaysia is five to 10 years behind in telemedicine as compared to countries like the United States, India and China, but we are working closely with our stakeholders, such as Great Eastern, Columbia Asia and Thomson Hospital Kota Damansara to close that gap and become a leader in digital health care,” Hazwan Najib, co-Founder and director of DoctorOnCall said. “As an online platform, we put the safety of our users first by collaborating with hospitals and medical professionals including doctors and pharmacists, to ensure adherence to strict standard operating procedures and to provide the highest standard of care possible.”

DoctorOnCall is currently looking forward to more partnerships in 2021, targeting to garner more market share. 

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