KUALA LUMPUR, April 3 — Columbia Asia Hospital has launched a mobile app that enables patients to book appointments and manage payments.
The private hospital group, which has a dozen hospitals in Malaysia, said a trial of the app showed a 16 percent decrease in outpatient journey time and improved staff efficiency of 8 percent to 9 percent, but did not elaborate further.
“The launch of our official mobile app is yet another initiative in our digital transformation journey, as more and more people, particularly the millennials, are opting for healthcare providers that offer treatment with added convenience.
“Aside from better serving the needs of our patients, the mobile application gives us a cost-effective solution to reduce time in operational manpower,” Columbia Asia Group CEO Dr Kelvin Loh said in a statement yesterday.
Columbia Asia said health care organisations were increasingly relying on patient interface through mobile apps.
“Apps often feature the ability to schedule appointments, access patient’s medical history and test results, send reminders and provide option of cashless payment for acquired services,” said the international private health care company.