I had my second dose of AstraZeneca’s Covid-19 vaccine on September 11, 2021 at the University of Malaya vaccination centre (PPV), but up until today, the second dose QR code is still missing.
I had raised this problem via the MySejahtera helpdesk, and I was told to uninstall the app and reinstall it again. I tried this many times, but it’s not working at all.
When I tried to call the MySejahtera helpline, the operators said that they are unable to do any update on this, and the only way is ask for help from to the helpdesk or email the respective party.
I have been emailing them, but there has no response from them, and I’m clueless on what can be done next.
I tried to ask my Member of Parliament (MP), and realised that there are many people having similar issues.
In view of this, I hope your side can look into this matter to create awareness, as there are people who are facing similar issues, but have no channels to seek help.
A short summary of what I’ve done so far on this issue:
- Raised this issue to MySejahtera’s helpdesk many times (no further response after I told them that the solution of the auto-generated email was not useful).
- Called the helpline (operator said they have no authority).
- Filled in the e-form at citf.mosti.gov.my/eform/, but there were no follow-ups by them.
- Emailed the helpdesk many times (no update given other than saying they need time to check).
- Went to the district health office (PKD) (the doctor said they can’t follow up because my vaccination was done by the private sector, and they have no records).
- Asked for help from my MP (no further updates after I WhatsApped them after speaking to them on the phone).
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