For the consideration of the new Health Minister Khairy Jamaluddin:
- Timely Update Of Vaccination Status On The MySejahtera App
There is feedback that some individuals fully vaccinated under the National Covid-19 Immunisation Programme (PICK) are still waiting for their vaccination status to be reflected in the MySejahtera app.
There are also individuals who have been vaccinated under the Selangor state government’s SELVAX programme who have not gotten their MySejahtera digital vaccination certificates.
This delay in the update presents obstacles for the affected individuals to go to workplaces which require employees to be fully vaccinated e.g. restaurants.
The yet-to-be updated vaccination status on MySejahtera is also problematic when it comes to enjoying privileges such as dining in and even buying groceries for those who are fully vaccinated.
- Quick Rectification Of Mistakes In Updating MySejahtera Vaccination Information
There are cases when a person’s name or IC number was wrongly entered into MySejahtera and/or in the Digital Vaccination Certificate. These kinds of issues should be quickly resolved when a request is made via the Helpdesk function on the MySejahtera app.
- Updating The Status Of Fully Vaccinated Individuals Whose MySejahtera Status Cannot Be Changed Because Someone Else Has Used Their Identity
Some foreigners have had their passports used to register another person to be vaccinated. This is akin to identity theft via the MySejahtera app.
- The Transfer Of Vaccination Certificates To Dependents
Many adult children who registered their parents as dependents would like to transfer the digital vaccination certificate to their parents, especially those who do not live together or nearby.
This should be done in a timely and transparent manner so that parents or dependents can enjoy the privileges of a fully vaccinated person.
- Updating MySejahtera Vaccination Status Based On Overseas Vaccination
The current procedure, which requires an individual to go to the nearest district health office needs to be changed, as it is cumbersome and not practical.
It should be done through online verification and interoperable block-chain recognition where possible (in the case of Singapore for example, where we are supposed to have a mutual recognition system for the digital vaccination certificates).
The current process which takes four to five weeks is far too long and not practical. Proper SOPs at the MySejahtera level should be put in place, rather than burdening the district health offices with another responsibility that can be better administered by non-health care specialists.
- Updating Of MySejahtera Status Post-Covid-19 Recovery
If an individual who has recovered from Covid-19 does not report his or her status daily, the MySejahtera status may still reflect a positive case after 14 days of quarantine.
This process should be streamlined such that individuals who do not update their daily status at the end of the day will receive a call from MySejahtera the next day. This process can be easily automated.
- Allow Those Returning From Overseas To Have Shorter Quarantine Times Or Home Quarantine
We may want to consider issuing temporary vaccination certificates to tourists who have been fully vaccinated abroad, so that they can enjoy the same privileges as residents who have been fully vaccinated.
This is one of the ways in which our tourism sector can be opened safely and securely to tourists.
Also, allow those who are fully vaccinated to travel to countries with low number of cases for leisure, e.g. Singapore. This requires timely updating of the MySejahtera digital vaccination certificate.
- Increase Capacity Of MySejahtera Helpdesk And Hotline
The increased economic activity resulting from a faster response rate to vaccination certification-related issues will justify the additional funds spent on increasing MySejahtera capacity. The use of technology such as artificial intelligence and chatbots should be employed.
- Establish Clear KPIs For Processing Requests On MySejahtera
This includes the number of working days for processing overseas vaccination statuses.
Once there is a critical mass of applications which have been processed and approved, automation can be applied to speed up and simplify the process.
- Improve The MySejahtera Digital Contact Tracing Capacity
The MySejahtera app should be able to trace at least 80 per cent of all close contacts within 24 hours and provide better alert notifications of possible close contacts immediately and advise on the next step of action.
This should be part and parcel of the Find, Test, Trace, Isolate and Support (FTTIS) national testing policy to ensure that the number of Covid-19 cases remain low and under control when the full effect of PICK is in place.
Ong Kian Ming is Member of Parliament for Bangi and Dr Kelvin Yii is Member of Parliament for Bandar Kuching.
- This is the personal opinion of the writer or publication and does not necessarily represent the views of CodeBlue.